Cancellation and Return Policy – Elite Detectors
1. Right of Withdrawal (For Individual Consumers – B2C)
In accordance with EU and German consumer protection laws, non-commercial customers (B2C) have the right to withdraw from a purchase within 14 days of receiving the product, without providing any reason, provided the product has not been used.
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Exceptions to the Right of Withdrawal:
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The right of withdrawal is forfeited if the device has been operated, field-tested, or used, as such usage exceeds ordinary inspection and significantly reduces the resale value of the product.
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The right of withdrawal does not apply to:
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Customized products manufactured according to the customer’s specifications.
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Products whose protective seals have been broken or software has been activated or altered.
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How to Cancel:
To exercise your right of withdrawal within the legal timeframe, please contact us via:
info@elitedetectors.de
and return the product in its original condition and packaging, at your own expense unless a manufacturing defect is proven.
2. Return & Exchange Policy (Applicable to All Customers)
We accept returns only under the following conditions:
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A proven manufacturing defect is present.
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The product received is not as ordered.
Return Conditions:
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Requests must be submitted within 14 days of purchase.
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Products must be returned in unused, original condition, and with original packaging.
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We reserve the right to reject any return request if the product has been used, tested, or activated in the field.
Shipping Costs:
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If a manufacturing defect is confirmed, we will cover the shipping costs to the customer.
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Return shipping costs to us will be assessed on a case-by-case basis.
Exchanges:
We only accept exchanges in the following cases:
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If the customer received a product different from what was ordered.
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If the product has a proven manufacturing defect.
Exchanges are available within 14 days of purchase, and only if the product is returned in its original condition and complete packaging.
If a product is returned without a proven manufacturing defect or error on our part, the customer is responsible for the following costs:
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Payment processing fees (e.g., PayPal, Stripe, bank transfer).
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Original shipping costs from the company to the customer.
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Return shipping costs to our facility.
These costs are non-refundable and will be deducted from the total refund amount
3. Shipping & Delivery Information
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Within Germany: 2 to 3 business days.
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International: 3 to 5 business days.
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Shipping fees are calculated automatically at checkout based on the customer’s location.
Please ensure that your address and contact details are entered correctly to avoid any delays.